FAQs

• Q. What is Connecti5?

  • Connecti5 is a location-based networking platform that helps individuals and businesses connect with nearby trusted services and users.
  • You can search based on real-time location, view users on a map, filter by category or tags, and contact them instantly.
  • It’s available on web, Android, and iOS platforms.
  • Designed for individuals, professionals, and communities to manage contact networks easily and securely.
• Q. What plans are available on Connecti5?

  • Free Paln – ₹0/month: Basic discovery, 50 contacts, limited access
  • Proximity Paln – ₹199/month: Up to 500 contacts, daily updates, media sharing
  • Elite Plan – ₹499/month: 5000 contacts, priority features, events, analytics
  • Custom (on request): Unlimited contacts for large teams and enterprises
• Q. Can I switch between plans anytime?

  • Yes, you can upgrade or downgrade at any time.
  • Your data is preserved during the transition.
  • Yearly billing plans offer savings compared to monthly plans.
  Canceling a paid plan reverts your account to Free Plan with no data loss.
• Q. Is there a discount or promotional code?

  • Occasionally we run limited-time promotions.
  • If you’ve received a coupon code, you can apply it during checkout.
  • For partnerships or bulk subscriptions, contact our support team for special pricing.
• Q. Is Connecti5 suitable for both personal and professional use?

  • Absolutely. Free Plan is great for personal use.
  • Proximity is designed for freelancers, agents, and local service providers.
  • Elite suits organizations, community leaders, and property managers.
  • Custom plans offer enterprise-level features.

• Q. What support is available with each plan?

  Plan	Support Type
  Free Plan	Community-only support
  Proximit Plany	Email-based support
  Elite Plan	Priority support (Email & WhatsApp)
  Custom	Dedicated support team

• Q. How do I access support?

  • Use the in-app Help section for FAQs and tutorials.
  • Email us directly from your dashboard for Proximity and Elite plans.
  • Elite users also get WhatsApp support.
  • Response times depend on your plan level.
  • For urgent or technical escalations, use the contact form or chat option.
• Q. Is my data safe on Connecti5?

  • Yes we use end-to-end encryption to protect all your data.
  • No third-party tracking, advertising, or unauthorized data access.
  • You can control what’s visible on your profile (public/private).
  • Location data is temporary and not stored long-term.
  • We comply with data security best practices and privacy regulations.

• Q. What payment methods do you accept?

  • We accept UPI, credit/debit cards, net banking, and wallet payments.
  • All transactions are secured via encrypted payment gateways.
• Q. Do you offer refunds?

  • Yes we offer refunds within 7 days for accidental payments or duplicate charges.
  • For refund requests, please contact support with your transaction ID.
• Q. What’s the difference between monthly and yearly plans?

  • Yearly plans offer better savings (up to 17%).
  • All features remain the same; you just pay once annually instead of monthly.
  • Ideal for long-term users and businesses.
• Q.What happens if my plan expires?

  • Your account will revert to Free Plan automatically.
  • You’ll retain your contacts and data but lose access to premium features.
  • You can renew or upgrade anytime to restore full access.

• Q. How does the Google Sheets contact sync work?

  • You can link your Google Sheet and sync it with your Connecti5 account.
  • Contacts will auto-update into your dashboard.
  • Available in Proximity and Elite plans.
  • Tags, categories, and fields can be mapped.
  • Great for agents, community admins, and teams.
• Q. How does the smart radius feature work?

  • Based on your plan, your search radius expands:
    • 2 KM (Free Plan)
    • 5 KM (Proximity Plan)
    • 10 KM (Elite Plan, with dynamic scaling)
  • You can discover more users and businesses as your plan upgrades.
  • The map updates in real time as you move or change location.
• Q. Can I host or attend events?

  • Elite users can create, promote, and manage events with RSVP.
  • Other users can view or RSVP to public events.
  • Events are shown on map and in listings for eligible users.
• Q.How do I know when to upgrade?

  • When you need more contacts than your plan allows.
  • When you want to share content or media with your Connecti5.
  • If you need advanced visibility, analytics, or group/event tools.
  • Or if you simply want priority support and daily updates.